The fastest way to get a replacement item is to place a new order. Place your new order for the item you would like, and return the one you don’t need at your convenience. We will process your return and credit once we receive your package.
If for any reason you are not satisfied with your purchase, you may return your product at no charge within 30 days of your receiving it.
Your apparel must be in original and unworn condition, with tags still attached.
Any non-apparel item must be in original and unused condition, in its original packaging.
Returns must also include your original Order Number.
To arrange for pick up of your goods, please contact us by one of the following:
Our bilingual Customer Support Representatives are available by phone Monday thru Friday, 8:00 – 6:00 Eastern.
Parks Canada Shop
2600 Argentia Road
Mississauga, ON L5N 5V4
PLEASE NOTE. Our Return Policy lasts 30 days. Beyond this time, no refunds or exchanges will be made. We will email you to confirm your returned item has been received and inspected. Refunds will be automatically applied to your credit card within 5 days of the receipt of your returned merchandise.